I purchased my used KIA from a friend. I knew nothing about the car. Kathryn answered all my questions and never made me feel stupid. She went above and beyond to educate me about my car! When I came on my way home after shopping to make the appointment to replace my timing belt and other belts, we decided to leave my car there at that time, they even gave me a ride home along with all my groceries and new bed mattress! Kia Car Pros fixed my car quickly and even found a safety problem that needs to be fixed! The entire KIA Car Pros team from customer service, mechanics to the courtesy drivers ROCKS! Best customer service ever!!!! 10+ for Kathryn and her team!!!